The Extra Help Agency was created because of the need at the local level to Help Medicare Beneficiaries Understand Medicare Benefits. Explaining Medicare in a way that makes sense and helping beneficiaries understand what all of their options are, that’s our focus, our mission, and our primary business.
We know everyone has a different situation, different thoughts and different goals in life so we are a brokerage agency allowing us to research all options available. Our agency started taking shape in 2012 and since then we have helped thousands of Medicare beneficiaries.
In my twenties I worked in the restaurant industry and that is where I knew I enjoyed working with others and did not want to sit in a cubicle for my career. In 2003 I took a leap of faith (with some encouragement from a great friend) and I passed my state insurance exam. I worked primarily with life insurance and enjoyed helping people secure their financial futures. Nine or ten years later, that same friend talked to me about Medicare. He told me about the huge need for quality, dedicated brokers to help Medicare beneficiaries understand Medicare. I decided to travel to his house in Texas so I could shadow him and visit with some people on Medicare. I found that the confusion most people have when it comes to Medicare is mindboggling. I immediately knew that I needed to change directions and focus on helping in the Medicare field.
This lead me to start the Extra Help Agency. I focus on all aspects of Medicare with my clients, not just enrolling them into a Medicare plan. I have found that there are programs built into Medicare that help with the cost of prescription drugs and health costs. I make sure to review this with everyone I meet to make sure nobody slips through the cracks. I am passionate about this because I know members of my own family could have benefited from these programs but they never realized the programs were available. They didn’t know how to find out about them or how to access them. The lives that I have been able to help change just by providing information and guidance has been life changing for myself as well. I am proud to work with Medicare beneficiaries and I love what I do.
Even as a child, my brother and I made an effort to help our elderly neighbors with household chores that were difficult for them to do on their own. Of course, we were often rewarded with cookies. And because of my background, I understand many of the struggles we face as we age. In 1998, my mother was involved in a terrible incident that left her as a quadriplegic. I was her primary caregiver since that tragic day until we lost her in 2018. Moving to Illinois allowed me to be a caregiver, though the state program DORS, for my mom. I know firsthand how difficult the challenges are for both the parent and the family providing care for loved ones. Along with caring for my mother I also had my ex-husband’s grandmother live with me for about a year to watch over her.
When I first met Adam and heard about the work he does for his clients, I knew I wanted to help. Because of my responsibilities with my mom, I started helping part-time with a number of the administration tasks and help to schedule appointments for most of our clients. After the loss of my mom, I have taken on more responsibility, become more educated and a licensed broker. In doing so, we are better able to work together to meet the needs of our clients. We have a great team environment that has our clients’ best interests at heart. I love talking to so many of our clients and getting to know them.
We have helped so many in our community with their needs, answering questions and providing information that it makes me very happy and proud to be a part of this team.